PRIVACY POLICY

Effective Date: 4 June 2025

Welcome to Phoenixia Productions®. Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website hosted on Google Sites (the "Site"). By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website. This may include:

a. Personal Information

You may voluntarily provide personal information when you:

• Fill out a contact or inquiry form

• Sign up for a newsletter or mailing list

• Request a quote or book services

• Email or communicate with us directly

Examples of personal data may include:

• Full name

• Email address

• Phone number

• Company name

• Project details

b. Non-Personal Information

Automatically collected data may include:

• IP address

• Browser type and version

• Device type

• Referring website

• Pages visited and time spent

• Location data (approximate)

This data is typically gathered via cookies and third-party tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support

• Deliver our services and manage bookings

• Improve website functionality and user experience

• Send marketing or promotional emails (with your consent)

• Analyze web traffic and usage trends

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and gather usage data. Cookies are small text files stored on your device.

We may use:

• Essential cookies (for site functionality)

• Analytics cookies (e.g., Google Analytics)

• Performance cookies (to understand user interaction)

You can control or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

4. Third-Party Services

We may use third-party services, such as:

• Google Sites (our website host)

• Google Analytics (site usage tracking)

• Google Forms or other embedded forms (for contact or feedback)

• YouTube or Vimeo (for embedded video content)

• Mailchimp or similar (for email marketing)

These providers may collect and store your data under their own privacy policies. We encourage you to review those policies for more information.

5. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

We are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). Under this Act, you have the right to:

• Access the personal information we hold about you

• Request correction of any information you believe is inaccurate

• Know how your information is being used

• Request that we stop using your information (where legally applicable)

To make a privacy request or inquire about how your data is handled, please contact us at: Sam.phoenixia@phoenixiaproductions.com

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our website and services are not intended for children/persons under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the site after such changes constitutes acceptance of the new policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:

Email: Sam.phoenixia@phoenixiaproductions.com

Phoenixia Productions®

www.phoenixiaproductions.com